CHELLO CONCERTO MEMBERSHIP
A Symphony of Style, in Four Progressions.
As you shop more, you unlock higher tiers and more privileges.
Prelude
Melody
Harmony
Symphony
HOW THE CONCERTO WORKS
1. Join free when you create an account
2. Earn points on every order
3. Your tier updates automatically based on your spend in the last 12 months
| Tier |
Prelude |
Melody |
Harmony |
Symphony |
|
Free to join |
Spend S$800 in 12 months |
Spend S$3,000 in 12 months |
Spend S$6,000 in 12 months |
|
|
Birthday Reward |
S$5 off | 10% off | 15% off | 20% off |
|
Welcome Reward |
250 points | - | - | - |
| Birthday Month Points Booster | - | 2x points per S$1 spent on all orders | 2x points per S$1 spent on all orders | 2x points per S$1 spent on all orders |
| Priority Access to Special Sales | - | 6 hours early | 8 hours early | 12 hours early |
| Points Earn Rate | 1 point per S$1 |
1.2 points per S$1 |
1.5 points per S$1 |
2 points per S$1 |
|
Complimentary Shipping |
- | 2 | 6 | 10 |
| New Launch Early Access (One Day) |
- | - | ✓ | ✓ |
| Private Concierge Line | - | - | ✓ | ✓ |
| Invites to Private Events | - | - | ✓ | ✓ |
| Extended Returns (14 Days) |
- | - | - | ✓ |
| Priority Fulfilment | - | - | - | ✓ |
FAQs
How do I become a Chello Concerto member?
Create a Chello account. Membership is automatically activated when you sign up.
What are the membership tiers and how do they work?
Chello’s membership has four tiers:
- Prelude
- Melody
- Harmony
- Symphony
Your tier is based on your total spend within a rolling 12-month period. As you spend more, you move up tiers and unlock additional benefits.
Tier thresholds and benefits vary by currency and country.
For full details, view the Membership page.
How much do I need to spend to renew my current membership tier?
To maintain your existing membership tier, you’ll need to meet the minimum spend within a rolling 12-month period outlined below. Renewal thresholds vary by country:
| Country | Melody (Renewal) | Harmony (Renewal) | Symphony (Renewal) |
|---|---|---|---|
| Singapore | S$800 | S$2,000 | S$4,000 |
| Malaysia | RM$2,520 | RM$6,300 | RM$12,600 |
| Hong Kong | HKD$4,800 | HKD$12,000 | HKD$24,000 |
| Australia | AUD$960 | AUD$2,400 | AUD$4,800 |
| United States | USD$640 | USD$1,600 | USD$3,200 |
| Philippines | PHP$36,000 | PHP$90,000 | PHP$180,000 |
| Brunei | BND$800 | BND$2,000 | BND$4,000 |
| Rest of the World | USD$640 | USD$1,600 | USD$3,200 |
For full details, view the Membership page.
What is the free shipping redemption code for members and how many times can I use it?
| Tier | Free Shipping Redemptions | Code |
|---|---|---|
| Melody | 2 | MELODYFS |
| Harmony | 6 | HARMONYFS |
| Symphony | 10 | SYMPHONYFS |
You may apply the code at checkout under the 'Discount Code' section.
Free shipping redemptions are renewed annually as long as you remain in the same tier.
Redemptions do not rollover when you move to a higher tier.
Where can I view my membership status?
Log in to your account and go to My Account. You’ll see your current tier, expiry date, and progress toward maintaining or upgrading your membership.
What is Whitelist Access?
Whitelist Access is an exclusive benefit for Harmony and Symphony members. It provides early access to selected launches before the official public release.
How does Whitelist Access work?
Eligible members can shop selected launches one day before the official launch during the designated Whitelist window.
To access it:
- Log in to your Chello account during the Whitelist period
- Shop directly on chello.sg
Whitelist Access applies automatically to eligible accounts.
Are there any restrictions during Whitelist Access?
Yes.
Whitelist Access is for personal purchases only and is limited to:
- One piece per colour per design
Purchases on behalf of others, whether in the same or separate orders, are not allowed.
If misuse is detected, orders may be cancelled or refunded. A 5% administrative fee may apply.