How long does it take for my order to be delivered?
We are eagerly looking forward to seeing you enjoy our beautiful pieces soon. Rest assured, we are dedicated to minimising any delays in processing and shipping your orders. We sincerely appreciate your patience and support during this time.
To give you an idea of the order processing timeframe, here’s an estimated breakdown:
- Normal Period: Orders are typically processed within 1 to 2 business days
- Peak Period: Order processing may take approximately 5 to 7 business days during peak periods such as new launches, sales events and festive seasons
For delivery, we work closely with our trusted courier partner to ensure a seamless end-to-end experience. The estimated delivery timeframes are as follows:
- Singapore Orders: Expect delivery within 1 to 2 business days
- International Orders: Generally takes between 5 to 15 business days to arrive
Please note that deliveries are scheduled from Monday to Saturday excluding public holiday. If you have any concerns regarding the delivery timeframe, we encourage you to reach out to our dedicated Customer Care Team. They will be more than happy to assist you and address any questions or issues you may have.
Can I receive my order on the same day?
Same Day Delivery is available for orders placed before 12pm, but please note that additional delivery charges will apply. Kindly reach out to our Customer Care Team for further details and assistance if you are interested in opting for Same Day Delivery. They will be more than happy to assist you and address any questions or issues you may have regarding this option.
Does you offer complimentary delivery?
We strive to offer affordable and convenient delivery options to ensure your shopping experience is seamless and enjoyable.
Absolutely, we have revised our free delivery requirement to make it even more accessible for you. For orders above SGD 60, we offer complimentary delivery. In case the order total falls below SGD 80, a flat courier fee of $3.50 will be applied. (For orders placed from 1st Nov 2023 onwards)
Please note that if you place a split order containing a combination of in-stock items and backorder items, the complimentary delivery will only apply when both the in-stock and backorder portions individually meet the SGD 80 threshold. Otherwise, a flat courier fee of $3.50 will be charged for either delivery. (For orders placed from 1st Nov 2023 onwards)
For orders shipping to Malaysia, complimentary delivery will be applicable to orders above SGD 100. However, for orders below SGD 100, shipping charges starting from $10 (based on parcel weight) will be applicable. It’s important to keep in mind that for all international shipments, any imported duties and taxes must be paid by the recipient of the parcel.
Regarding international orders, we kindly request you to refer to the shipping fee calculation displayed during the checkout process. The shipping fee will vary depending on the destination country. It’s important to keep in mind that for all international shipments, any imported duties and taxes must be paid by the recipient of the parcel.
Do you ship worldwide?
Absolutely, we offer worldwide shipping for our lovely pieces! Please keep in mind that shipping fees may vary depending on the destination and it will be calculated during checkout. Additionally, if there are any imported duties and taxes, it will be the responsibility of the recipient and must be paid upon receipt of the parcel.
What is backorder?
Backorder refers to the pre-ordering of our highly sought-after Chello piece(s) that have been completely sold out in its available in-stock inventory.
Typically, our backorder process takes approximately 2 months to complete. Rest assured, we will keep you updated on the status of your backorder through our website: https://www.chello.sg/backorder-status.
We sincerely appreciate your patience and understanding as we work diligently to fulfil your order as soon as the item becomes available again.
Where can I view my backorder status updates?
To keep you updated on the status of your backorder, we provide regular information through our website: https://www.chello.sg/backorder-status. If you have any additional questions or concerns, please don’t hesitate to reach out to our dedicated Customer Care Team. They will be more than happy to assist you and address any questions or issues you may have.
Will the backorder arrive earlier than the estimated arrival date?
Our backorder process generally takes around 2 months to be fulfilled. You can trust that we will keep you well-informed about the progress of your backorder through our dedicated website: https://www.chello.sg/backorder-status.
In the event of any unforeseen delays, we are committed to providing you with regular updates. You can expect to receive email notification regarding any changes or additional information regarding your backorder.
Can I place both instocks and backorder orders together?
Absolutely! You have the option to place both instock and backorder items in the same order. However, in order to qualify for complimentary delivery, the total value of both the instock and backorder items must individually reach SGD 80. Otherwise, a flat courier fee of $3.50 will be charged for either delivery. (For orders placed from 1st Nov 2023 onwards)
Am I able to have my instocks items shipped first?
Certainly! We prioritise shipping out all instock item(s) promptly. However, please note that for bundle sets within our FORM dresses collection, instock item(s) will only be mailed out when the backorder arrives.
Is it possible for me to delay the shipment of my instock items?
We apologise for any inconvenience, we have a standard procedure in place where all instock item(s) are to be shipped out first. However, please note that for bundle sets within our FORM Line, instock item(s) will only be mailed out when the backorder arrives.
Where can I track my order parcel delivery status?
You can easily track the delivery status of your parcel either by logging into your account or by referring to the information provided in the order fulfilment email that will be sent to you. However please note that the tracking number would only be updated to your account when the parcel reaches our courier partner’s warehouse.
If you have any further questions or need assistance, please reach out to our dedicated Customer Care Team. They will be more than happy to assist you and address any questions or issues you may have.
Can I change my shipping address?
We are more than happy to assist if the parcel has yet been handed over to our courier partner! Please reach out to our dedicated Customer Care Team as soon as possible with the updated shipping address, and they will be able to provide the necessary assistance.
Kindly be aware that delivery address amendments may cause some delays in shipping, but rest assured, we will make every effort to minimise any potential delays.
However, if the order has already been delivered by the time we relay your request to our courier partners, we may not be able to retrieve it.