CHELLO CONCERTO MEMBERSHIP
A Symphony of Style, in Four Progressions.
As you shop more, you unlock higher tiers and more privileges.
HOW THE CONCERTO WORKS
1. Join free when you create an account
2. Earn points on every order
3. Your tier updates automatically based on your spend in the last 12 months
| Tier |
Prelude |
Melody |
Harmony |
Symphony |
|
Free to join |
Spend BND$800 in 12 months |
Spend BND$3,000 in 12 months |
Spend BND$6,000 in 12 months |
|
|
Birthday Reward |
BND$5 off | 10% off | 15% off | 20% off |
|
Welcome Reward |
250 points | - | - | - |
| Birthday Month Points Booster | - | 2x points per BND$1 spent on all orders | 2x points per BND$1 spent on all orders | 2x points per BND$1 spent on all orders |
| Priority Access to Special Sales | - | 6 hours early | 8 hours early | 12 hours early |
| Points Earn Rate | 1 point per BND$1 |
1.2 points per BND$1 |
1.5 points per BND$1 |
2 points per BND$1 |
|
Complimentary Shipping |
- | 2 | 6 | 10 |
| New Launch Early Access (One Day) |
- | - | ✓ | ✓ |
| Private Concierge Line | - | - | ✓ | ✓ |
| Invites to Private Events | - | - | ✓ | ✓ |
| Extended Returns (14 Days) |
- | - | - | ✓ |
| Priority Fulfilment | - | - | - | ✓ |
FAQs
How do I become a Chello Concerto member?
Create a Chello account. Membership is automatically activated when you sign up.
What are the membership tiers and how do they work?
Chello’s membership has four tiers:
- Prelude
- Melody
- Harmony
- Symphony
Your tier is based on your total spend within a rolling 12-month period. As you spend more, you move up tiers and unlock additional benefits.
Tier thresholds and benefits vary by currency and country.
For full details, view the Membership page.
How much do I need to spend to renew my current membership tier?
To maintain your existing membership tier, you’ll need to meet the minimum spend within a rolling 12-month period outlined below. Renewal thresholds vary by country:
| Country | Melody (Renewal) | Harmony (Renewal) | Symphony (Renewal) |
|---|---|---|---|
| Singapore | S$800 | S$2,000 | S$4,000 |
| Malaysia | RM$2,520 | RM$6,300 | RM$12,600 |
| Hong Kong | HKD$4,800 | HKD$12,000 | HKD$24,000 |
| Australia | AUD$960 | AUD$2,400 | AUD$4,800 |
| United States | USD$640 | USD$1,600 | USD$3,200 |
| Philippines | PHP$36,000 | PHP$90,000 | PHP$180,000 |
| Brunei | BND$800 | BND$2,000 | BND$4,000 |
| Rest of the World | USD$640 | USD$1,600 | USD$3,200 |
For full details, view the Membership page.
What is the free shipping redemption code for members and how many times can I use it?
| Tier | Free Shipping Redemptions | Code |
|---|---|---|
| Melody | 2 | MELODYFS |
| Harmony | 6 | HARMONYFS |
| Symphony | 10 | SYMPHONYFS |
You may apply the code at checkout under the 'Discount Code' section.
Free shipping redemptions are renewed annually as long as you remain in the same tier.
Redemptions do not rollover when you move to a higher tier.
Where can I view my membership status?
Log in to your account and go to My Account. You’ll see your current tier, expiry date, and progress toward maintaining or upgrading your membership.
What is Whitelist Access?
Whitelist Access is an exclusive benefit for Harmony and Symphony members. It provides early access to selected launches before the official public release.
How does Whitelist Access work?
Eligible members can shop selected launches one day before the official launch during the designated Whitelist window.
To access it:
- Log in to your Chello account during the Whitelist period
- Shop directly on chello.sg
Whitelist Access applies automatically to eligible accounts.
Are there any restrictions during Whitelist Access?
Yes.
Whitelist Access is for personal purchases only and is limited to:
- One piece per colour per design
Purchases on behalf of others, whether in the same or separate orders, are not allowed.
If misuse is detected, orders may be cancelled or refunded. A 5% administrative fee may apply.
What are Chello Reward Points?
Reward Points are earned with every eligible purchase based on your total spend. Points can be redeemed for discounts on future orders.
Redemption values vary by country and currency. Refer to the Reward Points table for details.
| Country | Points | Store Credit Redemption |
| Singapore | 250 | S$5 |
| 500 | S$10 | |
| 1000 | S$20 | |
| Malaysia | 250 | RM$16 |
| 500 | RM$32 | |
| 1000 | RM$64 | |
| Hong Kong | 250 | HK$30 |
| 500 | HK$60 | |
| 1000 | HK$120 | |
| Australia | 250 | AUD$6 |
| 500 | AUD$12 | |
| 1000 | AUD$24 | |
| United States | 250 | USD$4 |
| 500 | USD$8 | |
| 1000 | USD$16 | |
| Philippines | 250 | PHP$225 |
| 500 | PHP$450 | |
| 1000 | PHP$900 | |
| Brunei | 250 | BND$5 |
| 500 | BND$10 | |
| 1000 | BND$20 | |
| Rest of the World | 250 | USD$4 |
| 500 | USD$8 | |
| 1000 | USD$16 |
Do Reward Points expire?
Yes. Reward Points are valid for one year from the date they are issued and cannot be extended after expiry.
Can I earn Reward Points on purchases made with Store Credits or Gift Cards?
No. Reward Points are not issued on the portion of an order paid using Store Credits or Gift Cards.
Can I transfer my Reward Points to another account?
No. Reward Points are non-transferable and can only be used by the account they were issued to.
If I return an order purchased with Reward Points, what happens?
If your order is eligible for return, our standard Return Policy applies.
- Reward Points used in the order will not be reinstated
- Instead, the refunded value will be issued as Store Credits
Store Credits issued from returns follow standard validity terms.
Why can’t I use my Reward Points at checkout even though I have enough points?
Reward Points cannot be applied if your order already has certain discounts applied.
Reward Points cannot be used together with:
- Birthday discount
- Bundle set discounts
Reward Points can be used on:
- Sale items
- Orders that also use Store Credits