Tops
Dresses
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Shorts & Skorts
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NATURAL by Chello
FORM by Chello
The Chello Edit
Chello Signature Workwear
Basics
Evening/Party
Bridesmaids
Padded Styles
Enjoy complimentary shipping for Singapore, Malaysia and Hong Kong orders over $80!
Refer a friend & enjoy $10 off for you and $5 off for them! Find out more here.
Festive Convenience: Self-pickup is available at checkout until 31 Dec, 10am.
How do I use a Gift Card?
Answer ...
How can I purchase a Gift Card?
Do Gift Cards expire?
How do I refer a friend?
How do I earn Store Credits?
How do I view my balance Store Credits?
How do I use my Store Credits?
When will my Store Credits expire?
Will my credits be refunded if I return my order?
How do I become a Chello Concerto member?
What are the different membership tiers and what are benefits?
How do I know how much to spend to upgrade to the next tier?
How can I maintain my tier status?
How do I receive newsletters?
What can I do if I am not receiving newsletters from you?
How can I unsubscribe from your newsletters?
Where can I find your size guide?
What happens if I bought the wrong size?
What types of issues are not considered defects?
Is there a fabric care guide?
Do I need an account to shop?
I'm having trouble signing into my account.
How can I get in touch with your Customer Service Team if I have more queries?
How can I close my account with Chello?
What do I do if I have incorrect or missing items in my order?
How can I return my order?
When will I receive my refund?
I received a defective item, how do I request for an exchange?
What is your Return & Exchange Policy?
Can I make amendments to my order after confirmation?
Do you accept returns?
What are the delivery options?
Can I change my delivery information?
How do I check the delivery status of my order?
Is there an option to self-collect our online purchase?
